If you are reading this than chances are you are either in a cold room wondering where your heat is going (winter) or wiping the sweat from your brow thinking about the bill for you air-conditioning (summer). You might also be thinking about knocking out a wall or building and addition and (what else?) thinking about windows.
Having been through about a dozen installations, over four homes, I’ve tracked down a few things you might want to consider before picking your dealer.
First the terms:
- Manufacturer .. the company that makes the windows and doors
- Dealer .. a separate company, distinct from the manufacturer. A dealer may or may not have their own installers on staff.
- Installer .. a separate company, distinct from the dealer (maybe)
If your best friend, spouse, parents recommend someone – 100% – go with them. You don’t need to read any further. I believe in the power of recommendation and the dealer is the one who is the most important decision you will make. They know windows, they have done installations and if they have been around for a while they are doing it right.
BUT .. if you don’t have someone who can give this level of guarantee, then read on.
Choosing the Dealer
Window dealers and their installers will work with a particular brand of vinyl window and window hardware that they support and trust. They will install those windows through a combination of personal preference and training from the manufacturer.
I am a consumer and not in that business. It’s window .. and I can see through it. I’m good. There is really no way for me to know if one window is really any better than the other. I can guess by the price but even that can be deceptive. If you trust the dealer than by extension you should trust his recommendation for windows and how it should be installed. If the price is too high have a conversation and be open about your budget.
Have I convinced you? Forget about the window, find the dealer you can trust. Trust can be measured in many different ways but consider,
- The history of the company. How long have they been around?
- Does the dealer stand by their installation?
- Do they have a warranty separate from the window?
- Is the warranty transferable between home ownership?
If the dealer has been around for some time, stands by the product and is trustworthy than the choice of window manufacturer and installer is secondary.
Any window dealer that still gets a thumbs up years after a window installation is worth checking out. The power of word of mouth is amazing in this industry.
Check out the Warranty
- Check out the warranty. The language is going to be all over the paperwork and will not be hard to find. However there are aspects of any warrant which need to be considered.
- Who actually warranties the window? Manufacturers all offer a specific number of years warranty against problems in their product.
- The dealer will offer a warranty on their installation work.
- Who will you call if you see condensation inside your double pane windows is perhaps five or six years into a 10 year warranty?
This is something you will want to consider. The sales representative should tell you that the warranty is with the manufacturer and not with them. However, what will they do for you in the event of a problem? A good dealer will stand with the manufacturer as a team. The dealer should step up years later to help and to manage the interaction with the manufacturer. This is where the dealer rises above the competition. Their goal is to make their customers happy. In turn the window manufacturer will work to make their customer (the dealer) happy. Everyone wins.
Window Options
Next consider the types of windows you see fitting in the space.
Window styles vary from sliders to double-pane to awning, casement and more. Think about the amount of glass you want, the ease of reaching the window to open and close, cleaning options and energy efficiency. All these aspects are covered in other articles. Your dealer should help you through the budget and the options available.
How about that Referral?
Likely you have read this far because you didn’t have a referral (100%) to any specific installer. Go ahead and find three companies to call. Personally I would throw Ambia Windows and Doors into the mix if you are in the Toronto, Vaughan, Oakville, GTA area.
Consider the spread from the highest to the lowest quote. Make sure you understand the differences from roughing-in, to warranty extras, Low-E and more. If everything is equal the spread should be no more than 5%. If it is more than that .. be suspicious. A low quote indicates a lack of consideration for the work involved. You likely won’t make it through the first winter without a problem.
Summary
You need to be comfortable with the window dealer. Reflect honestly on the conversation and discussion you had with the sales representative. Did they fully answer all questions to your satisfaction? Are all side deals clearly indicated on the contract (like special molding or work done only the weekend)? Do your research, follow up on referrals they might give you and be prepared to start all over if no one makes the grade. If in doubt call Ambia Windows and Doors.
If you did get a referral from someone .. take it. Put it in the mix and don’t discount them even if the price is higher. If you go for the lowest quote remember .. you get what you pay for and this is not the time to be skimping over a few dollars.
Remember the manufacturer is second to trusting the dealer. Consider the warranty length and your trust of the person you are letting into your home. Problems happen and you want the installer you can trust. If your window dealer is in business 10 years from now you’ll do just fine with any manufacturer.